Opening hours: 
Mon-Fri: 08:00 to 18:30 hrs 
Extended hours: 
Mon & Wed 18:30 – 19:30 hrs 
Out of hours: 
365 days per year, between the hours of: 
18:30 and 08:00hrs on 111 
89 West Street, Dunstable, LU6 1SF 

Appointments 

Appointment Times 
 
Mon- Fri 8.30 am – 6.30pm 
 
We offer some early morning (from 7am) and later evening appointments (until 7.30pm). Please phone for details. These are all bookable up to 6 weeks ahead. Booking early will mean you are more likely to be able to see the doctor or nurse of your choice at a time most convenient to you. Please make a separate appointment for each person who needs to see a doctor or nurse, also note that only one health problem can be discussed during an appointment. 
Telephoning the Doctor 
 
If you would wish to speak to the doctor, please ring after 10.00am and the receptionist will advise you when a doctor will be available. Interruptions during surgery are upsetting for both doctors and patients. For this reason, receptionists have been asked not to disturb consultations with telephone calls. 
 
Out of hours - emergency calls only 
 
If you require a doctor or advice URGENTLY outside normal surgery hours please telephone 111. The recorded message will give you the number to ring for the duty doctor or a deputising service. 
 
PLEASE NOTE this service is for emergencies which require immediate attention. The doctor may speak with you over the phone and give advice, but will only visit you if he/she feels it cannot wait for surgery to open. 
Telephone booking 
 
For routine / non urgent appointments, please ring 01582 602082 at 08:00hrs for a morning and from 11:00hrs for an afternoon same day appointment, should you need an urgent (genuinely urgent) appointment, please telephone any time but earlier the better. Please note that the Receptionist will need a brief explanation as to the reason for the appointment. 
 
On-line booking 
 
Did you know you can book your appointments online? You will need a user ID, which you can get by downloading the request form from the Home page . 
 
Home Visits 
 
Please telephone 01582 664401 before 11.00am if you need a home visit. Please do not request a home visit if you are able to come to the surgery. The receptionist will ask some questions to assist the doctor in deciding the urgency of each case. Please provide the patient's name, address, age and your telephone number. 
 
 
Zero Tolerance 
 
When speaking to any member of staff from the Surgery, could you please speak to them appropriately and in a manner in which you would like to be spoken to yourself. Reception staff are under an extreme volume of pressure and are there to assist you in your hour of need. 
Urgent appointments 
 
Each day we reserve some appointments for urgent problems which cannot wait. If you need an urgent appointment please be prepared to give our receptionists some information to assess the level of urgency. 
 
 
 
Confidentiality 
 
All staff working in the NHS has a legal duty of confidentiality towards patients. This is written into their Contracts of Employment and they are trained in their responsibility to protect it, however, if necessary, information is shared with other health care professionals such as community nurses, health visitors and social workers if they are involved with your care. If you need referring to a hospital consultant, your doctor will explain this to you and obtain your consent to do so. 
 
No information concerning a patient will be given to a third party without the consent of the patient involved. Please note that you cannot request information about your spouse, partner or a child over 16 without their specific consent being given directly to us in advance, preferably in writing. If your employer, insurance company or other organisation requests information about you, you must first provide us with your written consent for the information to be disclosed. You have a right to read any report before it is sent, provided that you have stated so in your written consent. 
The only exceptions to these rules are governed by law.