Opening hours: 
Mon-Fri: 08:00 to 18:30 hrs 
Extended hours: 
Mon & Wed 18:30 – 19:30 hrs 
Out of hours: 
365 days per year, between the hours of: 
18:30 and 08:00hrs on 0345 6025695 or 111 
89 West Street, Dunstable, LU6 1SF 

Care Quality Commission (CQC) 

This practice is registered with CQC who is responsible for inspecting and ensuring that we are meeting the agreed national standards in delivering patient centred care. The CQC can be contacted on 0300 061 6161 or via their website at: http/www.cqc.org.uk 
 

Practice Charter 

You will be treated as an individual, with courtesy, respect and dignity at all times. 
You will be given the names of the people involved in your case. 
You may usually see the doctor of your choice at his or her next available appointment. 
You will normally be seen within 30 minutes of your appointment time, be advised of any long delay and the reason for it. 
You are entitled to receive advice on a healthy lifestyle and to participate in practice health promotion activities. 

Confidentiality and Medical Records 

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances: 
To provide further medical treatment for you e.g. from district nurses and hospital services. 
To help you get other services e.g. from the social work department. This requires your consent. 
When we have a duty to others e.g. in child protection cases 
anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know. 
 
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff. 
 
Freedom of Information 
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager. 
 
Access to Records 
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so. 
 
Violence Policy 
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. 
 
Information we hold about you 
The main reasons for which your information may be needed are: 
Providing you with health care and treatment 
Looking after the health of the general public 
Managing and planning the NHS – for example 
Making sure that our services can meet patients’ needs in the future 
Preparing anonymous statistics on NHS performance and activity 
Investigating complaints or legal claims 
Helping staff to review the care they provide to make sure it is of the highest standard 
 
Training and educating staff 
Research approved by the Local Research Ethics Committee (if anything to do with the research would involve you personally, you will be contacted to see if you are willing). 
 
If at any time you would like to know more about how we use your information you can speak to the Practice Manager 

GP'S Average Pay 

All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS Services to patients at each practice. 
 
The average pay for GPs working in West Street Surgery in the last financial year was £75,871 before tax and National Insurance. This is for three full time GPs and four part time GPs who worked in the practice for more than six months.