Opening hours: 
Monday to Friday: 08:00 to 18:30 hrs 
Extended Access: 
Monday to Friday:18:30 – 20:00 hrs 
Saturday: 08:30 to 12:30 hrs 
Sunday 10:30 to 12:30 hrs (tel consultation) 
Out of hours: 
365 days per year, between the hours of: 
18:30 and 08:00hrs on 111 
89 West Street, Dunstable, LU6 1SF 
What is the GP Extended Access Service? 
The Extended Access Service means that more appointments with GPs and Practice 
Nurses are now available to all patients registered in Bedfordshire. This will make it 
easier for you to get an appointment at a time that suits you, including evenings and 
Where do I go for my appointment? 
When you book an extended access appointment, depending on the day of the 
appointment it will be held at one of the surgeries listed. When you make your 
appointment the location will be confirmed. If you are registered to receive text 
message alerts, you will receive a text message to confirm the date, time and location 
of your appointment. 
Who can access these appointments? 
Extended Access appointments are now available to anyone registered with a GP 
practice in the Chiltern Vale Locality. Patients must contact their own GP practice to 
make an appointment, all GP practices within the Chiltern Vale Locality are working 
together to provide this service. 
How do I book an appointment? 
Contact your practice to request an appointment, if you would prefer an appointment 
outside of normal opening times, ask for an extended access appointment. At the 
current time, extended access appointments are not available to book on-line. 
How do I cancel an appointment? 
If you need to cancel the appointment before 6.30pm, telephone your usual GP 
practice. If after 6.30pm please call xxxxx and leave a message stating your name 
and the time and date of your appointment with the GP Extended Access Service. 
When are appointments available? 
Appointments are now available to patients either pre-bookable and on the day from 
6.30pm–8.00pm Monday to Friday, Saturday is 8.30am—12.30pm, with pre-booked 
telephone consultations available on Sunday. During bank holidays appointments 
will be available 8.30am—12.30pm. If you need to see a GP or Practice Nurse 
during Extended Access times, the appointment may not be at your registered 
Practice and you may be seen by a clinician from another practice. 
This is not a walk-in service so patients need an appointment to be seen by a GP or 
Practice Nurse. Extended access appointments are in addition to normal surgery 
opening hours. 
Extended access appointments will be delivered from the following practices: 
Caddington Surgery, 33 Manor Road, Caddington, Luton, LU1 4EE 
Kingsbury Court Surgery, Church Street, Dunstable, LU5 4RS 
Priory Gardens Surgery, Church Street, Dunstable, LU6 3SU 
West Street Surgery, 89 West Street, Dunstable, LU6 1SF 
Wheatfield Surgery, 60 Wheatfield Road, Luton, LU4 OTR 
West Street Surgery 
Wheatfield Surgery 
Caddington Surgery 
Wheatfield Surgery 
Kingsbury Court Surgery 
West Street Surgery 
Kingsbury Court Surgery 
Priory Gardens Surgery 
Priory Gardens Surgery 
Priory Gardens Surgery 
Will the GP I see have access to my medical record during my 
Your medical record will be available to the GP or Practice Nurse that sees you, to 
ensure that they have the information they need to give you the best possible care. 
The consultation notes and any medication prescribed will be recorded on your 
electronic record, to ensure your registered GP is kept up to date. An appointment with 
this service will be just like an appointment at your own GP practice. 
Will I see my own GP and/or nurse? 
You will be seen by experienced GPs and Practice Nurses, but it is unlikely that you will 
be seen by your own GP or Practice Nurse. If you would prefer to see your usual GP or 
Practice Nurse, please book an appointment during normal surgery opening hours. 
How will my records be shared? 
When you are offered an appointment at the extended access service, you will be 
asked for your consent to share your record with the healthcare staff working in the 
service. If you are not happy for your record to be shared you will not be able to use 
the service. 
If I have tests done as part of my appointment who do I contact for the 
Please contact your registered GP practice in the normal way to get your test results. 
Who do I contact if I am not happy with the appointment? 
Please contact 
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