You can request repeat prescriptions without the need to always see a doctor. Your GP will decide how many prescriptions to authorise before asking to see you again.

If you are due to have a medication review, please complete our online Medication Review form. Please always check your last prescription counterfoil for messages from your GP/pharmacist, which will tell you of any action you may have to take.

If you require a medication review or have been requested to make an appointment please do so at your earliest convenience allowing plenty of time, so that you don’t run out of your medication.

How do I order my repeat prescription?

Patients on long-term medication can order repeat prescriptions in a number of ways:

• Online – via your SystOne account. If you are not set up online, or have forgotten your password, you will need to contact reception.
• Online – through our Prescriptions and Medicines Centre.
• In person – use the white side portion of your last prescription, carefully mark the items required and drop it in to the surgery.
• By post – send it to us with a stamped addressed envelope if you want us to post it back to you.
• Via a pharmacy – Some pharmacies will order repeat medication on your behalf. You will need to check with your pharmacy if they offer this service.

Repeat prescription requests will not be taken over the telephone, as this can lead to mistakes. They are also not a medical emergency, and you should allow two working days for it to be processed.

Electronic prescription service (EPS)

Prescriptions will normally be ready within two working days of request. The best option is the Electronic Prescription Service (EPS) that allows us to send your prescription(s) directly to your chosen pharmacy. If you would like to register for EPS, please complete our online Register for the Electronic Prescription Service form.

A list of local pharmacies can be found in our Prescriptions and Medicines Centre. You can of course collect in person, or enclose a stamped addressed envelope for us to post your script back to you. They may be asked to verbally verify your date of birth and address.

If you are housebound, all of the local pharmacies in Dunstable offer a collection and delivery service. They also offer a dosette box service. These additional services may incur a charge.

Medication or prescription enquires

West Street Surgery has their very own clinical pharmacist who can help with many of your medication/prescription queries in addition to undertaking medication reviews. You can make an appointment by calling our reception team.

Appointments are available Wednesday – Friday. Alternatively, you can complete either of our online contact forms General Medication Question form or Medication Review Request form.

For some of our patients repeat requests can become difficult to remember and manage, particularly if they have been prescribed a number of different medications at different times.

Not all medication requests can be synchronised, but we will try are best to make life a little easier. Complete the Medication synchronisation form and our pharmacist will see if this can be achieved.