PM Appointments will now be released at 12pm

Following the introduction of our new telephone system we have been able to identify key times where we have significant patient telephone queues.

To alleviate pressure at 12:30pm (when we release our afternoon appointments), we have decided to bring the appointment release time forward to midday (12pm).

This won’t increase appointment availability, but hopefully the reception team will be able to assist more patients before 1pm when we close for staff training.

Please can I remind patients that our same day appointments are for those patients that consider they have an urgent problem that can’t wait.¬† Our receptionists will ask if you think that your appointment can wait if you feel you do not need a same day appointment then please ask them to schedule a next available slot.

We are also launching AccuRx Online Consultation https://florey.accurx.com/p/E81009. You can contact the practice via the online programme if you want help with a specific medical issue.