Thank you to Carole Cook as she steps down from her role as PPG Chair

West Street Surgery would like to say a huge thank you to Mrs Carole Cook who is stepping down from her position as Chair of our Patient Participation Group (PPG) this month. Carole has been a member of our PPG since 2014 and was elected Chair in 2017.

Throughout her tenure, Carole has shown a great deal of support to West Street Surgery, including increasing membership and prioritising communication with patients. Prior to the pandemic she was often seen talking with patients in the waiting room, passing on valuable feedback and updating our notice boards. Over the past two years she has been unable to spend as much time as she would have liked meeting and chatting to our patients in the surgery, but she has been committed to being a conduit between patients and the surgery with regular MS Teams meetings and newsletters.

We are not saying goodbye to Carole, she will remain as a member of the PPG and continue to support the new Chair, the Surgery, and our patients.

Carole hands over the position of Chair to Mr Chris Dilnot who has been a member of our PPG for over two years.

Chris moved to Dunstable with his wife in 1972. He has two daughters who attended the local schools before university and both are now married with children of their own. During the years of their education Chris was a school governor involved with others in winning the argument not to close a Dunstable school.

Chris retired 15 years ago from an engineering career in the civil service working in an environment that cared about the job and the people. During his long career he was involved with committees and staff councils, so certainly has the skills to lead the PPG. In retirement he became a Branch Committee Member of the Benenden Healthcare Society which complements the NHS by providing a low-cost alternative to private healthcare www.benenden.co.uk and therefore has a good understanding of the pressures within the NHS.

Chris is committed to increasing PPG membership and finding new ways to connect with patients in this ever-changing digital world. Along with Carole and other members of the PPG, Chris will continue to develop the PPG. I am sure he will be seen sprucing up the gardens and carpark that surround the surgery with other members of the PPG gardening crew as soon as the weather warms up, they did a sterling job last year.

Chris will chair his first PPG meeting on 25th January.  If any members of our surgery population would like to get involved please do not hesitate to contact the practice manager using the contact form on this website.