West Street Surgery is Open for Business – We are Just Working Differently

During the COVID-19 pandemic, primary care services such as West Street Surgery are working in a different way to prevent the spread of the disease and protect patients and staff, while still providing essential services. Where patients are advised that a face-to-face appointment is necessary, services have taken measures to minimise risk to patients and staff.

If you or someone you live with HAS coronavirus symptoms (new continuous cough OR fever OR loss of/ change in smell or taste)

  • Stay at home.
  • If your symptoms worsen or you feel that you cannot manage at home, please refer to the NHS111 online coronavirus service. If you can’t get help online, call 111.
  • Please do not go to your GP practice, community pharmacy, dental practice or optician.

If you, or people you live with DON’T HAVE coronavirus symptoms and you think you need primary care help and advice, don’t delay:

West Street Surgery

West Street Surgery is here to help you get the care and advice you need.

  • To protect you from coronavirus, your GP will try to help you remotely as much as possible
    • Contact the practice, either online, by an app or by phone to be assessed. Find out more here: https://www.nhs.uk/health-at-home/
    • You will be assessed and as far as possible you will receive advice or care via a video consultation, or over the phone.
    • If a face-to-face appointment is necessary, you will be advised on what to do. GP practices have measures in place to minimise any risk from coronavirus.

Please do not enter the practice unless you’ve been advised to. This will ensure they can continue to provide essential care safely.

Community pharmacy

Pharmacists and their teams are an essential part of the NHS and need your help and support during the coronavirus pandemic. Always treat staff with respect, they are doing their best to provide you with the medicines and advice you need.

Important information on prescriptions during the COVID-19 pandemic

  • Order repeat prescriptions in your usual quantities at the usual time. Over ordering of your medicines may mean someone else has to go without their medicines.

Order your usual prescription online or via an app. Do not go to your GP practice or pharmacy to order prescriptions and only phone them if you cannot order online or via an app. You can order repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service, where available. You can find out about ordering medicines online at www.nhs.uk

  • If you have a prescription to collect:
    • If you are 70 or over, have a long-term health condition or are pregnant you should arrange collection by a relative or friend, or ask your pharmacy for advice about delivery. Ask any relatives and friends who are delivering your medicines to make sure they have seen you pick up the bag. If your medicines are being delivered make sure you keep a safe distance when you receive them.
      • For everyone else, if you are going into a pharmacy in person, follow social distancing rules and the rules put in place by the pharmacy to protect you and their staff
      • Pharmacies may have altered opening times to manage their workload
      • Sales of some medicines may be restricted in quantity by pharmacies to ensure that there is enough for everyone.

    Dental practices

    From 8 June dental practices are able to open. Practices will need to prioritise patients with the most urgent need.

    If you need help from a dentist:

    • contact your dental practice by phone or email.
    • you will be given advice or offered an appointment if appropriate.
    • for urgent dental care you can also use the NHS 111 online service.