Latest News BT ARE CURRENTLY LOOKING AT OUR TELEPHONE LINES COMING INTO THE SURGERY. IF YOU ARE EXPEREINCING AN EXCEPTIONALLY LONG WAIT FOR YOUR CALL TO BE ANSWERED, PLEASE HANG UP AND RE-DIAL AS YOUR CALL MAY BE IN A LOOP WHICH WE ARE UNABLE TO ANSWER. WE APOLOGISE FOR ANY INCONVENIENCE
If you are satisfied or unsatisfied with your care, please tell us we'd like the opportunity to resolve the issue.... , leave us review on NHS website Read More.
GP's do not prescribe antibiotics for infections which usually get better on their own. Read more...
This Practice is Self Care Aware. Some items will no longer be prescribed and can be bought over the counter at Supermarkets or Chemists. Read more...
From 1st August 2019, West Street Surgery will be closed between 1pm and 2pm everyday for staff training and professional development. There will still an urgent service available. Please call the main surgery number 01582 664401 should you need urgent NHS help or support during these times.
Friends and Family Test - we would like you to think about your recent experience of our service. Please click on Friends and Family on the home page on how to do this.
Booking an Appointment
You can book your appointment up to 6 weeks in advance. Booking ahead increases your chance of seeing the doctor or nurse of your choice. Check online or phone for details. We offer text reminders for booked appointments. If you are unwell, and need an urgent appointment, please telephone as early as possible. Each day we reserve some appointments for urgent problems which cannot wait. If you need an urgent appointment please be prepared to give our receptionists some information to assess the level of urgency. For more information please go to ‘How Do I’ tab.
Prescriptions
Please allow 2 working days after the day you requested it and before collecting from either the Surgery or Pharmacy, this service is applies to both electronic and paper prescriptions.
Should you Require a Prescription Urgently
Definition: Only when there is a clinical need, i.e. that the medication must be taken with no days missing will a prescription be generated. Prescriptions cannot be collected from the Surgery or pharmacy before 4pm.
Sick Notes (Fit Notes)
There is never a charge from a doctor for providing a fit note if your are off sick for MORE than seven days. For sickness of seven days or LESS, the GP may change you to provide a private medical certificate. Anyone can access information on work-related health issues on the Fit for work website
Book & Cancel an On-line appointment
We have an online booking facility .
If you have not already registered for on-line access, you can do this online. Your user ID will usually be available within 4 days.
Please bring photo identification (passport or driving licence) to the Surgery when you attend to collect your user log in details.
Once registered for on-line services you can:
book or cancel appointments
amend your contact details
request repeat prescriptions
Travel Vaccinations
We offer a travel service, but have limited appointments. Please book in plenty of time - at least 6 weeks before you travel. If your intended date of travel is in less than 6 weeks, you should contact a travel clinic: eg Hemel Hempstead on 01442 236733 or Leighton Buzzard on 01525 372571.
For travel advice and information, please click on the following links:
Have you moved house or changed your phone number?
In a recent audit we found many phone numbers held by the practice are not obtainable.
Please let us know if you make any changes to your contact details as soon as possible. You can do this online if you have registered for online services.
Carers
Technology can help and the Jointly App from Carers UK is designed by carers for carers and aims to make life less stressful for those who share caring. Click here
Booking an Appointment
You can book your appointment up to 6 weeks in advance. Booking ahead increases your chance of seeing the doctor or nurse of your choice. Check online or phone for details. We offer text reminders for booked appointments. If you are unwell, and need an urgent appointment, please telephone as early as possible. Each day we reserve some appointments for urgent problems which cannot wait. If you need an urgent appointment please be prepared to give our receptionists some information to assess the level of urgency. For more information please go to ‘How Do I’ tab.
Prescriptions
Please allow 2 working days after the day you requested it and before collecting from either the Surgery or Pharmacy, this service is applies to both electronic and paper prescriptions.
Should you Require a Prescription Urgently
Definition: Only when there is a clinical need, i.e. that the medication must be taken with no days missing will a prescription be generated. Prescriptions cannot be collected from the Surgery or pharmacy before 4pm.
Sick Notes (Fit Notes)
You do not need to provide a doctor's certificate for the first 7 days of absence due to sickness. You can collect a self-certificate from the Reception desk.
Click on this text to edit it.
Booking an On-line appointment
We have an online booking facility .
If you have not already registered for this, you can do this online. Your user ID will usually be available within 3 days, emailed to you if you let us have an email address.
Once registered you can:
book or cancel appointments
amend your contact details
request repeat prescriptions
Travel Vaccinations
We offer a travel service, but have limited appointments. Please book in plenty of time - at least 6 weeks before you travel. If your intended date of travel is in less than 6 weeks, you should contact a travel clinc, eg Hemel Hempstead on 01442 236733 or or Leighton Buzzard on 01525 372571.
For travel advice and information, please click on the following links:
Friends & Family Test
Have you moved house or changed your phone number?
In a recent audit we found many phone numbers held by the practice are not obtainable.
Please let us know if you make any changes to your contact details as soon as possible. You can do this online if you have registered for online services.