Our Mission Statement
To improve the health and wellbeing of our patients, through the efficient and effective provision of high quality healthcare.
Our Vision
West Street Surgery aims:
- To provide the best possible outcomes for our patients in a safe and welcoming environment. Our clinical team and support staff are approachable, respectful and patient-centred.
- To be at the forefront of Modern general Practice, offering a wide range of services and facilities.
- To be a Centre of Excellence for teaching, learning and research.
- To use technology smartly to improve the efficiency and effectiveness of our administration, patient contact and clinical activity.
- To invest in our staff, diversifying and developing our staff skills and knowledge to ensure that we have a highly skilled, resilient and adaptable work force to meet the needs of patients and communities.
- To support the development through a greater understanding and treatment of disease through proactive engagement with research projects.
- To collaborate and work in partnership to strengthen community links and respond to local, regional and national initiatives.
Our Values
We are Accountable
We ensure we take responsibility for our actions, and are open and transparent to the people who use our service.
We are Fair
We are consistent in the way we deal with people, both patients and staff. We act courteously, show consideration, compassion and understanding, valuing each person as an individual.
We are Professional
We strive to achieve a high level of medical care for our patients. We are recognised for our commitment to continuous learning and development.
We are Innovative
We constantly review our service delivery model. We nurture innovation and embrace new technologies.
We are Caring
At the heart of our practice is genuine continuity of care for every patient. We treat our patients with compassion, empathy and respect.