Appointments are available Monday to Friday, 8am to 1pm, and 2pm to 6:30pm.
Between 1pm and 2pm our surgery doors remain open to drop off samples and request repeat medication or collect letters, sample pots and prescriptions.
West Street Surgery is not open on Bank Holidays. There are also some afternoons when we are closed for training. See below for closure dates.
Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Urgent appointments
Each day, we have appointments available for urgent problems that cannot wait.
To request an urgent appointment for today (Monday to Friday) during opening times phone us on 01582 664401.
If your request is non-urgent, try to avoid the 8am rush. We answer calls between 8am and 6:30pm.
Be ready to provide our receptionists with information to help them assess urgency.
All our receptionists are qualified care navigators. They will ask you questions to direct you to the right healthcare professional quickly.
Routine appointments
To book a routine appointment in advance, you can:
- Call us on 01582 664401.
- Fill in our online Accurx form.
- Use your NHS account on the NHS website or NHS App.
- Press 1 when you call the surgery to use our online request form.
You can also use your NHS account or call us to book an appointment, screening test or vaccination.
How we can help
When you contact us, we will ask a few questions about what you need help with.
Our reception team are trained care navigators. They will ask you questions to help find the right person to care for you as quickly as possible.
Online appointments
Some online appointments are bookable up to 6 weeks ahead.
Booking early will mean you are more likely to be able to see the doctor or nurse of your choice at a time most convenient to you.
Patients should be aware that they are often snapped up quickly and therefore the number of online appointments may appear limited.
Enhanced Access
Some evening and weekend appointments ae available.
You can book a GP or nurse appointment in the evening or at the weekend at a GP surgery in the Dunstable area.
Some GP surgeries open at different times to offer more appointments. This can help if you find it hard to attend during normal opening hours.
How to book
Contact your surgery to book an evening or weekend appointment.
We may ask you a few questions to make sure this is the right service for you.
Appointment times
Appointments last 15 minutes. Please arrive on time. If you are late, we may not be able to see you. You may need to book another appointment.
Appointments are available at these times:
Saturday: 8:30am to 5pm
Monday to Friday: 6:30pm to 8pm
Your appointment
Please make a separate appointment for each person who needs to see a doctor or nurse. Please note that only one health problem should be discussed during an appointment.
However you choose to contact us, we may offer you a consultation:
by phone
face to face at the surgery
on a video call
by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
use your NHS account (through the NHS website or NHS App)
use the GP online system: Cancel and Appointment Form
phone us on 01582 664401 during opening times
Bank Holiday Closure Dates
New Year’s Day
Good Friday
Easter Monday
Early May Bank Holiday
Spring Bank Holiday May
Summer Bank Holiday end of August
Christmas Day
Boxing Day
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
For the Mental Health Crisis Team dial NHS 111 and select option 2.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, we do appreciate this is not always possible. You may request a home visit if you are housebound or are too ill to travel. If you do need a home visit, you can help us by calling our reception on 01582 664401, before 11am.
A GP or one of our practice nurses will only visit you at home if they think that your medical condition requires it and they will also decide how urgently a visit is needed.
Please bear this in mind and be prepared to provide suitable details to enable to schedule house calls appropriately. If you are calling on behalf of a friend or relative please provide the patient’s name, address, age and your telephone number.
Please do not call the surgery if you feel that the condition of your family member or friend is life threatening. If this is the case please call 999 or 111 immediately, where you will be given immediate assistance.