How to book an appointment
You can make an appointment in the following ways:
- Visiting our online Consulting Room
- Online at Systm Online
- Calling the surgery on 01582 602 082
- In person at our reception
Appointments are available Monday to Friday, between 08:00–13:00, and 14:00-18:30.
Surgery doors are closed between 13:00 and 14:00 every day for staff meeting and training.
Please make a separate appointment for each person who needs to see a doctor or nurse. Please note that only one health problem should be discussed during an appointment.
Our same day routine/non-urgent appointments are released at 08:00 and 12:00 every day.
With a large patient population and high demand for appointments, it may not be possible to offer you an appointment on the same day. If your appointment is urgent our receptionists will try and accommodate you; it may mean that you may have to be prepared to sit and wait.
All of our receptionists are qualified care navigators, and will ask you a number of questions so that they can direct you to the most appropriate healthcare professional as quickly as possible.
Each day we reserve some appointments for urgent problems which cannot wait. Should you need an urgent appointment, please telephone any time, but the earlier the better. You should be prepared to give our receptionists further information to assess the level of urgency.
Early morning appointments
We also offer a limited number of early morning appointments with a nurse practitioner or a GP. These are currently available between 07:00 – 08:00 on Tuesdays and Thursdays.
Extended access appointments
You can now book a GP or nurse appointment in the evening and over the weekend at a GP surgery in the Chiltern Vale Locality.
A small number of surgeries are open on different days and times to create more options for patients, particularly for those patients that find it difficult to access the surgery during core opening times.
You can obtain an extended access appointment by contacting the practice. You may be asked some questions to check that it is the best service for your needs.
All patients will have a 15 minute booked appointment slot. If you are late it may not be possible to see you in that session and you will need a new appointment.
These appointments are available Monday to Friday, from 18:30-20:00, Saturdays from 08:30-12:30, and Sunday from 10:00-12:00 (routine telephone consultations only).
Online appointments are bookable up to 6 weeks ahead.
Booking early will mean you are more likely to be able to see the doctor or nurse of your choice at a time most convenient to you.
Patients should be aware that they are often snapped up quickly and therefore the number of online appointments may appear limited.
Our online consulting room
Our online consulting room will take you to Engage Consult.
Engage Consult allows our patients to communicate securely and safely online about non-emergency medical conditions or admin questions. It also offers 24/7 access to symptom-specific self-help information and easy access to other local NHS and self-care services.
Engage Consult is designed to increase patient access, enhance practice efficiencies and to free-up much needed time and resources for clinical and admin teams.